How policy corrections are handled

Use the live correction form to identify the airport, supplier and wording or result that appears wrong. Include the relevant travel date, payment type and vehicle category in your explanation when they affect the rule. An official source URL is helpful.

A policy page’s report link can include the exact policy version. Reports enter a review queue; submitting one does not immediately change a published rule. The form is anonymous and does not collect an email address, so it cannot provide a personal reply.

We check the exact branch page first, then the supplier’s official national policy and written supplier clarification. Screenshots or counter experiences can trigger a review, but they do not silently replace official policy.

If official sources contradict each other, the result uses the separate Conflict state. Missing or stale evidence becomes Unknown. A rule changes only after its scope, effective date and source are recorded. Material corrections receive new evidence and a fresh checked date.

Published policy changes create a new version and an audit entry; earlier records are preserved. When a source does not publish an effective date, we record the date it was checked without inventing when the supplier changed the rule.

Selected material changes appear in the public update log. The log summarizes published changes; it does not expose anonymous reports or every internal audit event. Current policy pages remain the place to check the latest record and its evidence dates.

If you believe a current result is wrong, confirm directly with the branch before relying on it. Retain any written supplier confirmation. Do not include card numbers, booking references, licence images, identity documents or other personal information in a correction report.