How policy corrections are handled

A correction must identify the supplier, pickup branch, travel date, payment method, vehicle category and the result that appears wrong. Personal card numbers, licence images and identity documents should never be submitted.

We check the exact branch page first, then the supplier’s official national policy and written supplier clarification. Screenshots or counter experiences can trigger a review, but they do not silently replace official policy.

If official sources contradict each other, the result uses the separate Conflict state. Missing or stale evidence becomes Unknown. A rule changes only after its scope, effective date and source are recorded. Material corrections receive new evidence and a fresh checked date.

If you believe a current result is wrong, do not rely on it at pickup. Confirm directly with the branch and retain written confirmation. A dedicated report form and public correction log are planned before full launch.